Update for our customers:
Our Ballina and Lismore dealerships are currently closed. If you have any enquiries, please reach out to the hotline at (02) 5646 2789 or at the email addresses listed below.
We now have some remote sales support available. Please call our sales number on (02) 6626 0400 to be put into contact with a member of our sales team. We appreciate your patience as we continue to navigate this time, and look forward to reconnecting with our customers.
Our Lismore Community,
We hope that you and your families are safe and that you are receiving the assistance you need to navigate through the months ahead.
Our Lismore dealership is currently closed for sales, service, and parts and will remain closed until further notice, while we assess the extent of any damage and establish our requirements to become operational again.
Most of our staff are longstanding members of the Lismore community and are largely uncontactable as they navigate through their own damage assessment. With this in mind, we have set up an enquiry hotline that will enable us to manage any queries that you may have in relation to your current sales, service, or spare parts needs.
The hotline number is: (02) 5646 2789
Whilst we actively took steps to protect all vehicles on site, and prepare for the worst throughout the day Sunday and into Sunday evening, the worst was far more significant than any of us could have anticipated, and vehicles were lost.
If you had a vehicle at one of our locations for service or repairs, we would encourage you to contact your insurer today to commence a claim on your vehicle. We recognise that your insurer may require verification that your vehicle was at our location and we will support you in providing you with this verification as required.
In addition to the telephone hotline, we have also set up dedicated email addresses to support any queries you may have in relation to your vehicle.
The email addresses are:
Whilst we are all feeling the devastation of these record floods, we are also encouraged by the mobilisation of wider community support already coming to the fore, and we look forward to also supporting the people of Lismore in rebuilding the Lismore community.
General Manager Lismore and Ballina
Frizelle Sunshine Automotive