COVID-19 OPERATING POLICY

At Frizelle Sunshine Automotive, the health, safety, and wellbeing of our customers, our people, and our community is our greatest priority.

As the current situation continues to evolve, we will monitor and act on advice from the World Health Organisation (WHO), the Australian Department of Health, and Queensland Health to provide the appropriate response to the coronavirus (COVID-19).

Our Northern New South Wales locations in Tweed, Lismore, and Ballina remain open, at full capacity, and operational as usual, following strict health and safety protocol.

As of August 4, 2021, until the current Queensland lockdown is lifted, our Queensland locations are operating under restricted conditions. These conditions are as follows:

Service: Single visitors by appointment only for urgent repairs and maintenance

Parts: Click & Collect only

Sales: Our showrooms are closed. You can reserve or buy a vehicle by phone or online

Vehicle deliveries: By appointment only

Our employees in essential roles will continue conducting business whilst ensuring the welfare of our staff, customers, suppliers, and the greater community. The following measures will continue across our business to mitigate potential risk and ensure confidence.

Interpersonal Procedures

• Whilst you are required to remain away from our showrooms, we are still available to communicate via phone or email regarding Sales, Service and Parts, Finance, Aftermarket, or any other enquiries you may have
• Masks continue to remain mandatory for staff and customers across all areas of our business
• We continue our ‘Non-contact policy’ which includes no handshakes or person to person contact
• Social Distancing of 1.5m minimum across all areas of the business including staff and customers
• Strict staff policies with current health notices in all communal staff areas
• All staff with any health concerns are instructed to stay home and take directive from health professionals
• All staff returning from sick and overseas leave must provide evidence of clearance before returning to work
• Alcohol-based hand sanitiser continues to be provided to all departments including non-customer facing departments in addition to reinforcing a robust handwashing regime
• Our teams receive regular updates on hygiene and safety protocols as the response to COVID-19 evolves
• Our teams are subject to prohibitions of both international and domestic flights for work purposes, and we have restrictions on internal and external meeting numbers well beyond current Government recommendations.

Facility Procedures

• Strict staff policies with current health notices in all communal staff areas
• All EFTPOS machines and touchscreen displays are sanitised before every use
• Complimentary hygiene products available including alcohol-based hand sanitiser and tissues
• Prevalent informative signage with procedures and processes and best practices for hygiene

Service and Sales Vehicle Procedures

• All service vehicles are protected with seat covers, floor mats, steering wheel covers, and gear shift covers
• All loan vehicles & customer’s vehicles and customer delivery vehicles are wiped clean prior to handover to customers. This process involves sanitisation of commonly accessed exterior and interior hard surfaces including door handles, steering wheels, start buttons, touchpads, radios, gear shifters/paddles, mirror, and keys
• Driveway pick up/drop off available for the avoidance of contact if required
• All Technicians and Service Advisors wear disposable gloves at all times when in vehicles and replaced regularly

We understand that the current situation has presented everyone with similar challenges. We are focused on supporting all your requirements through this difficult period, we are committed to continuing to offer you options relating to you and your vehicle needs while ensuring everyone’s health and safety.

Thank you for your ongoing support and we ask everyone in our community to stay safe and supportive of each other during this time.