COVID-19 OPERATING POLICY

At Frizelle Sunshine Automotive, the health, safety, and wellbeing of our customers, our people, and our community is our greatest priority.

As the current situation continues to evolve, we will monitor and act on advice from the World Health Organisation (WHO), the Australian Department of Health, Queensland Health, and NSW Health to provide the appropriate response to the coronavirus (COVID-19).

Under the current QLD Health order, customers who wish to test drive a vehicle, enter the Showroom or Service Reception will be required to scan the QLD Government QR code. NSW customers entering our NSW dealership who wish to test drive a vehicle, enter the Showroom or Service Reception will be required to show proof of vaccination on entry as well as scan our NSW Government QR code.

Please come prepared to scan in at your appointment time to avoid delays at the entrance. We also ask, that when you arrive at the dealership, please be patient, courteous, and understanding with our staff who will have the additional responsibility of ensuring our dealership complies with all QLD and NSW protocol.

Interpersonal Procedures.

  • Should you wish to remain away from the dealership, we are more than happy to communicate via phone or email regarding Service, Sales, Finance, or any other enquiries you may have
  • ‘Non-contact policy’ which includes no handshakes or person to person contact
  • Social Distancing of 1.5m minimum for everyone including staff and customers
  • Strict staff policies with current health notices in all communal staff areas
  • All staff with any health concerns are instructed to stay home and take directives from health professionals
  • All staff returning from sick and overseas leave must provide evidence of clearance prior to returning to work
  • Alcohol-based hand sanitiser has been provided to all departments including non-customer facing in addition to reinforcing a robust handwashing regime
  • Our teams receive regular updates on hygiene and protocols as the reaction to COVID-19 develops
  • Our teams are subject to prohibitions of both international and domestic flights for work purposes, and we have restrictions on internal and external meeting numbers well beyond current Government recommendations.

Facility Procedures.

  • Strict staff policies with current health notices in all communal staff areas
  • All EFTPOS machines and touchscreen displays are sanitised before every use
  • Complimentary hygiene products available including alcohol-based hand sanitiser and tissues
  • Prevalent informative signage with procedures and processes and best practices for hygiene

Service and Sales Vehicle Procedures.

  • All service vehicles are protected with seat covers, floor mats, steering wheel covers, and gear shift covers
  • All loan vehicles, customer vehicles, and customer delivery vehicles are wiped clean prior to handover to customers. This process involves sanitisation of commonly accessed exterior and interior hard surfaces including door handles, steering wheels, start buttons, touchpads, radios, gear shifters/paddles, mirror, and keys
  • Driveway pick up/drop off available for the avoidance of contact if required
  • All Technicians and Service Advisors wear disposable gloves at all times when in vehicles and replaced regularly

We understand that the current situation continues to evolve. We are focused on supporting all your requirements through this difficult period, we are committed to continuing to offer you options relating to you and your vehicle needs while ensuring everyone’s health and safety.

Thank you for your ongoing support and we ask everyone in our community to stay safe and supportive of each other during this time.